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• VoIP Solutions
• Virtual Call Center

Virtual Call Center

Save up to 50% Operating Expenses with our Virtual Call Centers

Call center companies rely a lot on their business communication and systems they utilize to interact with audiences. They need to be unsophisticated when it comes to access latest calling features reliably. One of the best solutions that can help them to save huge budget and meet this essential objective is to implement virtual call center solution as their telecommunication asset.

IQ Telecom has been delivering and deploying these solutions from over a decade and making their clients competitive in the industries. With the integration of cloud services, these solutions are becoming powerful business assets that can upgrade the performance of calling businesses.

Highlighted Features of our Virtual Call Centers

• Call Queuing
• Call Recording
• Skill-based Routing
• Automatic Call Distribution (ACD)
• Automated Callback for missed calls
• Real-time call monitoring
• Auto attendant
• Integration with IVR (integrated voice response)
• Remote Access from any location
• Multi-channel processing

Connect your Customers from Anywhere around the World

The biggest advantage of virtual call center services is that they don’t depend on physical assets because they are hosted on cloud technology. With a simple online portal, these solutions can be accessed from any location and employees can connect with their customers flexibly. With a broader bandwidth and good connectivity, virtual call center software can become very productive.

The key factors that allow call center companies to utilize this essential business asset as the best communication solution are:

• Customizability
• Scalability
• Affordability
• Accessibility
• Operability
• Compatibility
• Mobility
• Portability

For better customer interaction and rapid business expansion, virtual call center solutions possess all these capabilities, which are extremely good at this point of the competitive stage.

Applications of Virtual Call Center Solutions

• Inbound and Outbound calls management
• Voice and video calling and conferencing
• Email and text messaging
• Reporting and monitoring campaigns
• Recording and storing call statistics
• Database management
• User authorization management
• Quality control management
• Integration with Virtual numbers, toll free numbers, DID numbers

Enjoy these Crucial Benefits with our Virtual Call Center Solutions

• Cost-free Deployment and Ease of access

  As mentioned above that these solutions are independent of physical component and are operated with cloud-based hosted services, so there will be no costs required to deploy them. Once the portal is ready and services are activated, employees can easily utilize them from any location.

• Better ROI than other assets

  The chances of maximizing ROI get better with the deployment of these solutions. Investing in these solutions will give companies more productivity by driving more sales opportunities. Hence, there will be greater returns while investing in these systems.

• Improved Customer Interaction

  With cloud interface, both employees and customers will feel high-quality interaction with each other. There will zero noise and interruptions during the connection established between them.

• Productive Employees Engagement

  With new technologies in the organization, employees will start learning and adapting new way of communicating with their customers. They will try to engage with these advanced systems more randomly and hence increasing the chances of reaching maximum productivity.

When your business is at the stage of expansion and you need advanced resources to help you grow, then virtual cal center is the best option you have. IQ Telecom is one of the best virtual center companies, which holds the key towards call centers’ growth, development and success. In order to implement these solutions for your business, feel free to contact us anytime.

IQ Telecom is one of the best virtual center companies, which holds the key towards call centers’ growth, development and success. In order to implement these solutions for your business, feel free to contact us anytime.

Contact us ! for more information