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Latest Updates
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How to setup VoIP Phone for busy holiday season?
Holidays mostly bring lots of business if you can stick to the basics. You want to make it big in the holiday season for that you have to do certain preparations. If you are using IQ Telecom’s VoIP Business Phone System then you can do certain settings...
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How to research about VoIP Business Phone Solutions?
If you are running a business then you must be always looking the ways and strategy how to win over the competition. It has been seen that in last few years more and more people are switching to hosted and VoIP Solutions. In today’s technical landscape ...
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How to forward Calls in Toll Free Numbers on VoIP
Now a day Call Forwarding has become one of the important features of Toll Free Number running over VoIP. Also this call forwarding feature enables the caller to talk to appropriate department or person based upon caller’s choice. Call forwarding can al...
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How to use Call Quality Monitoring in better way?
We provide a Calling feature called “Call Barging” by which you can monitor the live calls for quality and training puposes. Also if you want to know what your customers are saying so that you can improve the customer satisfaction you can use Call Bar...
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How to forward Calls in Toll Free Numbers on VoIP
Now a day Call Forwarding has become one of the important features of Toll Free Number running over VoIP. Also this call forwarding feature enables the caller to talk to appropriate department or person based upon caller’s choice. Call forwarding can...
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Cloud Contact Center
Features and Benefits of Cloud Contact Center Software and Solutions by IQ Telecom
- IQ Telecom offers cloud based services and Solutions.
- You have to pay monthly whatever you use.
- Automatic free software updates whenever it is available.
- We support many contact centers including remote agents.
- Our services are 99.99% reliable.
- IQ Telecom Softwares and Solutions are customizable and we can add more functionality as per your requirement.
- You don’t need to buy, maintain or upgrade hardware as all services and Solutions are cloud based and hosted on our servers.
IQ Telecom’s virtual contact center software and Solutions has so many features that if you will use them, they will surely help you in increasing your market share and will give a jump to profitability in your company. When you will use our time tested cloud Solutions which has been implemented in so many organizations worldwide you don’t have to invest in extra hardware or software. You can start with the simple ACD, IVR and then add feedback, CRM, Dialers, Quality Control, Workforce management and reporting/Analytics as you go along using our services and Solutions.
Contact center management software delivered via the cloud as Software as a Service (SaaS)
Now you can forget the new and expensive investments in contact center Solutions as our Solutions are hosted on our servers and runs in a cloud as Software as a Service (SaaS) which implies practically no IT maintenance costs, no hardware or software investment for you plus it has the features to scale up or down or upgrade your services as per your new requirements in the company.
Easily add functionality to the in Contact Cloud Contact Center Platform as you need it
Some of the main features of our cloud based contact center softwares and Solutions are Multi-Channel ACD and IVR. According to your needs you can easily add more features like CRM, Customer Feedback, Auto or Predictive Dialer, Reporting/Analytics, Workforce Management, Quality Control, Network settings and Disaster Recovery etc.
No need to buy, maintain, or upgrade hardware
As our contact center Solutions are cloud based hence you don’t need to invest in any hardware and no need to spend on its maintenance and up gradation in future. Whether you are using an Outbound or inbound contact center you can save lots of costs if you use IQ Telecom cloud contact center.
Pay only for what you use each month
We offer an attractive billing model for you in which you have to pay only for that much which you use. You can also scale up or down the services as and when needed which saves you from paying for extra staff. If you need to scale up during peak season then with our cloud contact center software and Solutions you can easily increase agent/employee seats as and when required.
Automatic software updates at least twice yearly
IQ Telecom’s hosted cloud contact center Solutions are upgraded regularly and automatically and involves no cost for you. When you use IQ Telecom’s cloud contact center Solutions we let you focus just on your business while we focus on your software and Solutions.
Easily support multiple contact centers, including at-home agents, located anywhere in the world
With IQ Telecom services and Solutions you can get the most productive and cost effective employee arrangement for your business. Our virtual and cloud based contact center Solutions supports employees at home, employees at any location worldwide and employees at different on-site locations of clients.
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