How to forward Calls in Toll Free Numbers on VoIP

Now a day Call Forwarding has become one of the important features of Toll Free Number running over VoIP. Also this call forwarding feature enables the caller to talk to appropriate department or person based upon caller’s choice. Call forwarding can also help in automating the inbound calls.

In this article we will put forth some points with regards to Call Forwarding. We lay stress on that the calls go to the appropriate department to the appropriate person at the appropriate time.

Different options for Call Forwarding on VoIP

Time of Day Routing

If you want to make criteria for the Calls to forward based upon time of day then you can use the feature Time of Day Routing. For e.g. if you receive a call at 12 am midnight then you can forward that call to the appropriate department and person which is available at that time.

Skills based Routing

Skills based Routing is an advanced VoIP Call Forwarding Feature that enables companies to forward or route calls to an appropriate department or employee based on their skill set. This feature spread the calls among different employees which can help the caller and thus can serve a large number of customers.

Call Forwarding

IQ Telecom also offers the Call Forwarding Feature. This feature works and forwards calls in real time basis. You can forward calls to any mobile, landline, IP PBX, SIP, VoiceMail, Skype or Gmail. You get so many variety of options to forward your calls so that all the time you are available on one way or the other hence you never miss any business opportunity.

For e.g. if you are not available on mobile then you can forward that call to some other mobile which is available or to a landline. You can even forward the incoming calls to any IP PBX or SIP. You can also forward your calls to Skype or Gmail or even to a VoiceMail so that you can check the recorded message sent as an attachment to your email whenever you are available.