Features of Unified Communications

Unified Communications is the integration of real time communication services such as IM(instant messaging), presence info, telephone, IP telephony, Video Conferencing, Call Control, Speech recognition with non-real time communication services such as unified messaging which includes voicemail, E-mail, SMS, fax etc.

UC sometimes also called for Business Process integration i.e. to streamline and integrate all forms of communications to manage resources better.

What UC does is that an individual can send a message on one medium and receive the same message on another medium. For e.g. if one receives a voicemail message then he or she can select to access it through E-mail or a mobile phone etc.

The main features of Unified Communications are

• Presence – knowing the availability of the other users
• Unified messaging – single inbox for emails/voicemails/faxes
• Integrated audio/web conferencing
• Instant messaging/chat
• One number reach – Now the individual or the employee can be reached by calling one number only and that can be routed to a landline phone, mobile phone or desk office phone etc.
• Click to dial features from Outlook and/or a web browser.
• Corporate phone books across all locations – domestic and international
• Extension dialing over all locations – domestic and international.
• Screen pops with specific, customized customer information
• Disaster recovery – Even in such a scenario the calls can be routed to some other locations therefore no calls will be missed and data can be accessed from anywhere hence no loss of productivity.

These features clearly illustrates that using Unified Communications you can easily save lots of time, streamline and better manage your resources, reduce costs and provide easy access to more people and more information. Also by this way companies can integrate the lots of capabilities of laptops, smart phones and other web enabled devices and these capabilities can be reached to the people on road and around the world.

Hence streamlining processes and operations has lots of benefits. It surely increases the efficiency and productivity and using it the marketing team can also better do research on how to increase sales and profits?

Therefore even if the company is small or large enterprises, in today rapidly changing world main focus of companies is on Unified Communication by which they can reach their customers more easily, customers can reach businesses more easily, there is more interaction between customers and company executives which increases the trust of customers in the products and brands.

IQ Telecom offers various solutions which covers these features of Unified Communication. IQ Telecom offers Hosted Call Center Solutions especially for Call Centers, Hosted IP PBX, Asterisk Solutions, and VoIP Solutions all with a single aim to unify your communication and integrate your processes and streamline operations. Contact us to know more.