Benefits of VoIP IP Based Phones in Call Centers

VoIP Services has proved their immense benefits in recent years after it has arrived in the technological space. So many businesses all over the world are adopting VoIP Services. Although VoIP based IP Phone Services have been implemented in across the industries but call centers have seen lots of major benefits due after they have implemented VoIP based IP Phones. Some of the major benefits of VoIP based IP Phones are discussed here:

You can Reduce Employee Stress and increase their Satisfaction level

Now a day’s stress of employees has become one of the major issues. Good thing is that VoIP Services has those features which help in reducing the stress of the employees. These features also reduce workload on employees and the workload may be distributed uniformly. Using VoIP Services you can get a feature of IVR (Interactive Voice Response) which reduces the calls to the employees or agents a lot. And the customers will be redirected to the right department of agent and the agents will not have to bother about redirecting the customers after listening to them. Overall it will increase the satisfaction levels of the employees.

You can improve Customer Satisfaction

Every customer calling in your call center wants not good but excellent experience. VoIP services provide many tools which can enhance the customer experience calling you. There are many advanced features which reduce the customer waiting time, redirects the calls to the appropriate department automatically. Many of customer’s queries are sorted using IVR without even any agent’s interactions. Features like Music on hold, Automatic attendant, VoiceMail to Email etc all makes sure your customers are satisfied ones.

No initial investment in hardware, no upgrading cost

The old telephone systems in Call Centers have this big disadvantage that they need lots of initial investment in hardware and also need lots of cost for upgrading it from time to time while the latest VoIP Services offers no or very low initial investment in hardware and needs no or very less cost for upgrading it. VoIP Services runs on internet hence much lower cost are involved. Hence in longer run you will find VoIP based IP Phones are much cheaper than the traditional alternatives.

Long distance calls are much cheaper

VoIP Services and VoIP based IP Phones uses internet as a medium to make local as well as international calls. Hence it eliminates the long distance call charges. For call centers this can be a huge cost saver as they need to make long distance and international calls a lot. Hence overall operational cost for your call center will reduce by more than half which will directly translates into net profit and much savings for your Call Centers.

Easily Add Agents anywhere in the world hence easy expansion of company

If you are running a Call Center then it is obvious that you want to expand it. If you are using traditional phone lines then it is not so easy to expand as you need to purchase more phone lines that specific to that country or area where you are adding agents. While if you are using VoIP Services then expansion of your office or employees is a cakewalk. You can easily add as many agents as you want in the Admin Tool of the VoIP Services using internet. Hence you can easily setup workers who can work from home, travel, hotel, or new offices etc.

Although all kinds of companies can get lots of benefits from VoIP based IP Phones but Call Centers can get major advantages and can really see their efficiency and productivity going in northward direction and their business getting major boost. IQ Telecom is expert in providing VoIP Services and VoIP based IP Phone services. Hence you can contact IQ Telecom for more information regarding the same.