Why Call Centers are Switching to SIP?

The main reason why Call Centers are switching to SIP is as it saves lots of money and also streamline and simplify the IT management process. Therefore so many call centers are now a day switching from traditional phone lines to SIP termination to cut the costs and simplify the IT operations. So many contact centers have decided to switch from traditional phones to SIP trunking for its many benefits like flexibility and scalability it offers. Also each contact center reaches some peak period of time and can experience large number of outgoing calls. SIP Trunking has the feature that it can easily accommodate these peak periods of time and high voice traffic quickly and easily.

Why Call Centers are opting for SIP?

Flexibility and Scalability

If you are using traditional phone lines like PRI then you have limits while making simultaneous calls which you can make as you have limited PRI lines. If you are using SIP then you can add or remove lines as it is needed easily and quickly in few minutes by calling SIP provider like IQ Telecom or changing the settings of the Admin portal provided to you.

Also SIP combines voice and data traffic on a single network hence it offers best use of internet. Using SIP, Calls are routed through the internet eliminating the needs of PSTN network and costly PRI lines. SIP Technology also makes it possible to share unused call capacity. Businesses can reduce cost by merging their multi location calling needs behind a single SIP Trunk. IQ Telecom’s IP platform can assigns bandwidth based on call volume or internet usage. Hence when phones are not in use then the bandwidth can be used for company’s other internet needs.

Failover Routing

SIP Trunks support this advanced features of Failover Routing in which SIP trunks can be configured in such a way that inbound calls can be rerouted automatically in case of any power failure or internet problem or any other similar failure of network.

SIP Trunks supports Advanced Features

SIP Trunks are based on standard protocols hence so may advanced features are supported by SIP like Call Recordings, Call Monitoring, Call Analytics, Call Barge, Automatic Call Backs etc.

Carriers don’t like Call Center Traffic

So many service providers and Carriers don’t like the short duration and high number of calls needed by Call Centers as they don’t make much money on these types of calls. IQ Telecom is a leading provider of SIP termination and short duration termination solutions and has a strong relationship with Tier 1 carriers and offers quality, reliable and scalable short duration termination solutions.

IQ Telecom is terminating millions of call center calls each year. IQ Telecom provides premium short duration and dialer termination to contact centers which are in need of short duration calls. We also provide SIP termination for those call centers which are in need of predictive auto dialers, or video broadcasting etc.

We provide very high quality concurrent calls as we are very reliable and have redundant capability. We also provide pay as you go pricing and if you are looking for high quality multi featured SIP Termination solutions then you can contact IQ Telecom as it can fulfill all of your call center needs. We also provide 24*7 Full Technical Support for all of our clients worldwide and if you have any query regarding implementation of SIP trunks in your businesses then just contact our Technical Support Desk and your queries will be resolved very quickly while ensuring best quality of services and support.