Web based Call Center Software for Virtual Call Centers

Now you can easily integrate your headquarters, remote offices, agents and agents working from home using web based virtual call center solutions provided by IQ Telecom.

Virtual Call Centers have many benefits. They support more dispersed and global workforce and can scale up or down meeting the requirements as per new demand based on season, increasing your customer’s base internationally etc. If you integrate all of offices all over the world and all agents spread across multi geo locations with a virtual call center, you can easily support intra company communications and collaborations and manage all of it better.

Although Virtual Call Center Solution has so many benefits still so many companies have not upgraded to it yet. If you too haven’t upgraded yet then you can contact IQ Telecom as we can clear all of your doubts like if you think Virtual Call Centers are expensive or it take too long to upgrade or you need a dedicated IT staff to maintain the infrastructure. We can solve all of your doubts easily.

If any of these conditions fits for you then it is a good idea switching to virtual call center solutions.

• All of your agents are located any one office only by an inflexible call center infrastructure.
• You want your agents to spread globally.
• You want a global customer base.
• You want your employees to be more flexible and scalable.
• You keep a dedicated IT staff to maintain your call center infrastructure.
• You don’t have any means to monitor the performance of your globally distributed agents.

Using IQ Telecom Virtual Call Center Solutions you can have affordable, enterprise level virtual call center solution which can be installed in few minutes. We provide web based Call Center Solutions which can be scaled easily and it can also be integrated with other CRM and software implemented in your Call Center right now. Using our Virtual Call Center Solution you can easily maintain globally distributed agents which can also communicate and collaborate easily. In last 5 years we have implemented Virtual Call Center Solutions at so many of our clients which shown dramatic improvement in their business performance and their revenue and profits.

We are giving here some benefits of our Virtual Call Center Solution

Your agents can work from anywhere in the world
You just require an internet connection and using our Virtual Call Center Solution, your agents can work from anywhere be it home, offices, travel, hotel, park, car etc.

Streamline all of your sales, support, marketing and management
As Our Virtual Call Center Solution is an all in one call center solution especially created for SMBs. Hence you can easily integrate all of your business operations under this one solution. We provide enterprise level functionality and features. It is very flexible and customizable.

Improve customer satisfaction
If you will use our Virtual Call Center Solution, your customers will be highly satisfied. We provide so many advance features which will do so like IVR, Auto-receptionist, Music on Hold, Voicemail to email, Call Forwarding etc.

Unified Communications
Using our Virtual Call Center Solution all of your communications be it Emails, Phone calls, Chats, Fax, Audio and Video Conferencing and more are unified, Thus it is very easy to communicate and manage the interaction with your customers and employees which is a sign of sure success in business now a days.

There are so many other benefits of Virtual Call Center Solutions provided by IQ Telecom. For e.g. it is most reliable and scalable. Also using call monitoring and call recording you can increase the agent performance to give your customers the best experience. Hence when you finally decide to implement Virtual Call Center Solution in your Call Center, choose wisely, choose IQ Telecom and become a clear winner among your competitors in your business.

Some of the features which we provide in Virtual Call Center Solutions are:

IVR, Digital Receptionist, Call Recording, Call Forwarding, Time of Day Routing, Location based Routing, Skill based Routing, Music on Hold, Internet Fax, VoiceMail to Email, Audio and Video Conferencing, Call Monitoring, Real Time Analytics and more.