How IQ Telecom’s Predictive Auto Dialer helps Call Centers?

IQ Telecom is a world leading provider of Predictive Auto Dialers for Call Center industry. There are so many benefits of Predictive Auto Dialers like they increase the customer service and helps in customer management and customer retention. IQ telecom’s Predictive Dialer is software based dialer which can help the organizations in removing expensive telephony systems and other related hardware which also needs maintenance costs. IQ Telecom’s Predictive dialer is very easy to use and can be very useful in the fields of telemarketing, service follow ups, surveys, payment reminders and collections, appointments etc.

Some of the benefits of Predictive Dialers are:

Increase Your Productivity

This is the main advantage of Predictive Dialer as it can increase the effective time agents spend on talks on receiving calls by upto 3 times and supports connecting a live call to the agent. These quick, highly efficient and productive talks surely bring positive impact on revenue and profit of the company.

Improved Talk Time

Predictive Auto Dialer has lots of benefits which are far reaching as it can filter the unanswered calls, voice mails, busy signals and disconnected lines, fax machines and helps agents delete the dead time and improves the talk time of the agents. Research says that talk time of agents increases up to 300% when using Predictive Auto Dialer. Research shows that using Predictive Auto Dialer the talk time of agents can increase from average 15 minutes per hour to more than 45 minutes per hour.

Track Performance

You will get enhanced benefits with IQ Telecom’s Predictive Auto Dialer. Predictive Auto Dialer can help your call center or organization to optimize its performance. It also has a built in feature to track the dropped calls which helps the administrator to track the performance. Tracking and monitoring helps in improving performance and reducing dropped calls rates. Ultimately this feature improves customer satisfaction which will help in increasing revenue and profit. Overall it will boost contact ratios and will increase business opportunities for the organization.

Progressive Dialing

The progressive dialing has a feature that it gives some form of control to the agents as it begins dialing at a time and agent has the control to proceed with the call or not. Calls are made only after agents are available which boost the business operations of the company.

Easy to install and Start Using

IQ Telecom’s Predictive Auto Dialer is very easy to install. It takes few minutes to install and you can get working very quickly. It also reduces your maintenance cost and increases the flexibility in the service you provide.

IQ Telecom has developed this state of the art Predictive Auto Dialer specially to meet the special requirement of Call Centers and BPOs. We also provide full 24*7 Technical Support so that the queries and issues of our clients are resolved quickly. We value our customers and we always provide excellent customer service and with our Predictive Auto Dialer we have become partner in the success of so many of our clients all over the world.