What is Virtual Call Center and what are its benefits?

IQ Telecom offers powerful, feature rich and user friendly Virtual Call Center Solutions. In Virtual Call Centers the solutions are hosted in the cloud rather than implemented at the physical location of the company. Also in Virtual Call Centers the employees don’t need to work from one location rather they are dispersed in several offices situated at multi geo location all over the world and still remain connected to the centralized and hosted Virtual Call Center Solutions. IQ Telecom provides such Virtual Call Center Solutions in which the employees can even work from home, park, hotel, car or wherever they are travelling.

Some of the Virtual Call Center Solutions which we provide are

• SIP Terminations
• Hosted IP PBX
• Dialer Termination
• Virtual VoIP Hosting
• Cloud Auto Dialers

Virtual Call Center Solutions includes following main features

• ACD (Automatic Call Distribution)
• Call Queues
• Call Recording
• Auto Attendant
• IVR
• Time of Day Routing
• Real Time Monitoring

Earlier call centers were built on PBX that was hosted at Call Center Premises. IQ Telecom offers Virtual Call Center which is SaaS (Software as a Service model) in which Virtual Call Center Solutions are hosted by IQ Telecom at its cloud servers.

Some of the benefits of Virtual Call Centers are

• Scalability: IQ Telecom offers Virtual Call Centers which are most scalable and which can grow as your business grows. Also in peak season you can add seats easily and in lean season you can reduce seats easily.
• Fortune 500 Features: IQ Telecom’s Virtual Call Center offers advanced features which put your company whether its SMB (Small and medium size Business) or large enterprise in the forefront of Fortune 500 companies. You can compete with the bigger firms more easily.
• Save Cost: Our Virtual Call Center Solutions will bring down operational and telecommunication cost considerably.
• Mobility: Our Virtual Call Center Solutions offers mobility. You can add employees anywhere in world which will remain connected to our Virtual Call Center Solutions which are hosted in our cloud servers.
• Enhanced productivity and Enhanced Efficiency: Implementing our Virtual Call Center will bring higher productivity and efficiency as so many tasks become automatic without the need of any human assistance.
• Improve Customer Satisfaction: As Virtual Call Center makes many tasks automatic and also it is available 24*7 even after normal office hours hence it improves the customer satisfaction level. Customers become more loyal, happy and satisfied.