What is Advanced IVR and what are its benefits?

IVR (Interactive Voice Response) is a process which allows organizations to interact with callers by voice and DTMF tones and keypads without any need of human help.

IQ Telecom provides Advanced IVR Solutions which can automates your inbound calling process and based on the Keypad input transfer the calls to the appropriate department or person. Research says that more than 50% of the calls are repetitive in nature hence by using IQ IVR Solutions you can automatically answer these calls thus saving lots of time for your agents hence increasing the productivity of your agents.

Also IQ IVR enables companies to stay ahead in the competition and also enables them to provide satisfying customer service experience.

Benefits of IQ Hosted IVR Solutions

• The main benefit of introducing IQ hosted IVR to your business is 24*7 round the clock availability and customer service.
• Never miss a business opportunity.
• IQ IVR will greet the caller in a professional voice with a voice menu hence it is very user friendly and saves time for the caller as well as the Call Center/organization.

I Also it is important that caller should be given access to a live executive in any option of the voice menu otherwise he will not be satisfied.

• Q IVR can handle large volume of calls.
• IQ IVR can work even after normal office hours and can answer the queries of the customers.
• IQ IVR cuts the waiting time of customers.
• IQ IVR saves lots of operational costs of the company or organization.
• IQ IVR can create a priority list so that these customers are answered on priority basis.
• IQ IVR can easily automate the outbound call campaign thus saving lots of time.
• Call Forwarding to the appropriate agent or department based on DTMF keypad input.

IVR improves customer satisfaction level a lot. IQ IVR enables incoming calls to be easily managed and directed to the person in appropriate department who has deep knowledge of the particular query or option and who can easily satisfy the customers.

Also it is important that caller should be given access to a live executive in any option of the voice menu otherwise he will not be satisfied. Ultimately it will be a great satisfaction for caller as well as the company if all of the queries of the caller are resolved all the day or night time.