What are the benefits of VICIdial dialer?

VICIdial is a Software that is created in order to interact with Asterisk Open Source IP PBX Phone System to enable it to function as an inbound / outbound call center solution with inbound email support. VICIdial Scripts and programs are written in PERL and PHP and uses MySQL as its database server, Apache / Httpd Server for its front end web interface and Linux as its operating system.

VICIdial is open source and has been developed by vicidial group http://www.vicidial.com lead by Matt Florel.

IQ Infotech is a leader in providing VICIdial Solutions and we have already implemented it in large number of call centers around the world.
VICIdial dialer is inbuilt in VICIdial Software provided by IQ Telecom.

Key Features of Hosted VICIdial dialer:

• Outbound Predictive Dialer
• CRM Integration
• Integrated Phone System
• SQL Querying
• Outbound Email
• Branded SMS

Hosted VICIdial Dialers for Business

You can easily increase sales with a hosted VICIdial predictive dialer service from IQ Telecom. You can pay as you go basis.

As VICIdial is an open source software and based on other open source software like Asterisk and Linux hence this service is highly cost effective, scalable and secure.

IQ Telecom offers a hosted dialer that can automate the time consuming process of making huge volume of calls. It will minimize the time agents spend waiting in between calls. With IQ Telecom’s VICIdial your agents will spend more time talking to customers and the waiting time between calls will be deleted.

As IQ Telecom’s VICIdial service is hosted hence our service is available to small as well as large business. If you want VICIdial for just few seats for a single monthly fee, we will provide you that also.

Why use a hosted dialer for your business?

Increase productivity by 300%

A Hosted VICIdial Dialer quickly connects 1000s of calls to your agents and deletes the busy numbers, no answering, voicemail and dead lines. Hence your agents will spend time talking to potential customers which will increase your sales.

VICIdial is Customizable

Whatever are your current or future requirements, IQ Telecom’s hosted predictive VICIdial dialer can be customized to effectively run your marketing campaigns.

Increase satisfaction level of your agents

A hosted VICIdial dialer will increase the satisfaction level of your agents by giving them more oppurtunities to sell products and services and increase their reputation and satisfaction. As no time will be wasted in making manual calls hence your agents will be more than happy.

Real time reporting and business intelligence

Our VICIdial dialer has feature of unlimited reporting hence you can monitor your agents realtime and past performance through live web based dashboard. You can do required settings accordingly.

Automate customer contact

As making phone calls are automate similarly you can also automate the process of sending emails and SMS to your customers using IQ Telecom’s VICIdial dialer web interface which reduces the admin time for agent to write message, reduces errors and give more satisfaction to your existing customers and potential customers.

A local presence everywhere

Using CLi localization you can use a local number based on the area you are dialing. This increases the response rate as the customers see the local caller ID hence trust more on the call.

Improve customer service

IQ Telecom’s VICIdial dialer acts as a blended inbound phone system which allows existing customers and potential customers to contact you without any problem and also you don’t need the invest in the standalone phone system.

Economically Scalable to suit your needs.

VICIdial dialer provided by IQ Telecom is fully scalable hence can instantly grow or reduce as per your latest requirements of business. Hence you don’t have to spend extra, what will spend only what you need all the time.

IQ Telecom has a dedicated research and development team as well as technical support team to guide you and support you at each step if you start using IQ Telecom’s VICIdial dialer services. Contact us to know more and see your call center business expanding beyond limits.