Implementation Business Solutions using VoIP Technology

Voice over internet protocol (VoIP) technology is a great innovation which has brought great beneficial impacts in the telecom industry. It has made communication a lot easier for individuals as well as companies that wanted to upgrade their telephony systems. Traditional phone systems utilize PSTN (public switched telephone networks) lines to establish communication, which possess many disadvantages. These disadvantages are overcome by VoIP technology.

This pioneering technology is operated over IP networks to transmit data as well as voice through unbreakable connectivity. With wider bandwidth and high-speed internet connectivity, this technology will become a powerful asset for your organization. One of the most reliable and trustworthy VoIP solution providers is IQ Telecom.

IQ Telecom has been delivering these solutions for many years to every major and minor company in the industry. These solutions are integrated with advanced features and services that can upgrade the performance of business telephony systems. Here is the list of top VoIP solutions offered by IQ Telecom:

Call Center Solutions

Call centers always look to enhance the performance of their agents with superior solutions. For that purpose, they search for best communication systems that are integrated with latest technologies. IQ Telecom has been offering best call center solution having affordable features to handle several calling campaigns.

Here are some great features of call center solutions offered by IQ Telecom:

• Cloud-based services
• IVR integrations for inbound calling campaigns
• Complete contact center suite
• Predictive auto dialer
• Voice broadcasting
• CRM integration for better customer interaction
• Automated voice recording

These features are very crucial to make call center businesses more productive and competitive in the market. Companies will gain more popularity among targeted audiences to this variety of features.

Asterisks Solutions

Asterisk is one of the latest inventions in telecom industry which helps to establish most reliable communications like PBX (private branch exchange). These solutions come with ease of access and flexible features that can help organizations to better the way businesses interact. These solutions are customizable for small as well as large companies.

Asterisk solutions are comprised of several VoIP and calling features such as:

• Auto attendant
• Music on hold/transfer
• Conferencing
• Blacklist management
• Call waiting and forwarding
• Google talk
• Latest codec installation

Most of companies are switching towards IP PBX system to improve their internal business interactions and keep all the employees connected with other departments.

Hosted VoIP Services

IQ Telecom also offers hosted VoIP services, through which they manage, monitor and store real-time reports. Their hosted services are always available to deliver calling data quickly, without any delay in the network connectivity. With most reliable and unbreakable internet services, they offer bets hosted services over VoIP networks.

Here are some hosted services of IQ Telecom through offered through VoIP technology:

• Hosted VoIP servers
• Hosted services for small-medium businesses (SMBs)
• 24/7 support and maintenance services
• Hosted web interface

These services are very scalable and expandable according to the business requirements. With quick deployment and configurations, IQ Telecom has been delivering hosted services for many years.

Virtual Call Center Solutions

Another great solution for upgrading business communication is virtual call center solution. This solution utilizes cloud technology and hence all the data is managed over internet based storage. Therefore, employees can manage calling operations from any location if they are not present in the office.

IQ Telecom offers following virtual call center services and solutions in the industry:

• SIP (session initiation protocols) termination services
• Hosted PBX services
• Dialer termination services
• Cloud based auto dialing
• Virtual VoIP hosting

These services are very valuable for call centers that want to expand their business on several geo-locations. As they are integrated with VoIP networks, they offer flexible set of features such as:

• Automated call queuing
• Call recording
• CRM integration
• Real time monitoring
• Automated call distribution
• IVR integration
• Skill-based routing

All these solutions are being implemented by top companies to stay competitive in the market, especially call centers. IQ Telecom has been deploying these affordable solutions with other beneficial services such as installation and maintenance.

About IQ Telecom

IQ Telecom has been known as a reliable and trustworthy solution provider for many years. They have become one of the best cost-effective call center solutions provider as well for helping companies become more productive in the competitive marketplaces.