Go Global with Virtual Call Center Solutions and Hosted PBX

Now a day’s Virtual Call Center Solutions and Hosted PBX has become key to the success of many businesses of any size be it SMB (Small to medium Business) or large scale enterprise. IQ Telecom offers Virtual Call Center solutions which has so many powerful features to help you in your business. Here we are giving you some of the key features of Virtual Call Center which you can utilize.

Using Virtual Call Center and Hosted PBX global remote workforce is quickly growing in size. This ever increasing remote working trend has prompted a shift in call center software solutions and now call center are moving towards cloud based Virtual Call Center Solutions. If you also want to make a shift now then IQ Telecom can fulfill your this dream. Virtual Call Center Solutions helps agents to provide the best customer experience, wherever they are located in any remote place and it also allows managers to reduce the costs. Some of the benefits of switching to IQ Telecom’s Virtual Call Center solution are:

• Scalability
  If you are using Virtual Call Center solution then a new agent can be added immediately to the call center software and the agent can start working immediately. This allows the call center companies to scale up or down quickly as per their new business requirements.
• Reduce Costs
  Call Center Managers can reduce costs by using Virtual Call Center Solution. They don’t need to add seat at physical location at their premises as virtual Call center employees can work from anywhere at any remote place. By implementing a virtual Call Center Solutions, Call Centers can simply ask their home agents to log into their call center software from their homes. Hence this way companies can quickly get help in peak season without having to invest heavily.
• Streamline All Call Center Operations
  If you implement Virtual Call Center Solutions from IQ Infotech then all of your operations in the call center will be streamlined. There will not be any need for separate upgrades and updates. Agents are located anywhere, system updates happen automatically. Managers can also check the performance of their at home as well as on site agents by using Call Monitoring, Call Recordings and real time data. This data can also be used for quality control and training purposes. Overall Virtual Call Center Solution can significantly enhance the performance and operations of any Call Center whether small or large.

Hence Virtual Call Center Solution by IQ Telecom gives you a unique opportunity to easily scale up or down and also improves the customer service you offer and also it will enhance the satisfaction level of the employees whether at remote location or in office. Also it reduces overall cost in the company. Hence it will clearly help you become a winner among your competitors quickly.