Difference between On-Premise, hosted and cloud Call Center Solutions

IQ Telecom is quality cloud call center solutions provider. Before we discuss more about it lets discus how many types of call center solutions are available in the market. Now a day’s Call Centers have many types of solutions which they implement to power up their operation and business. These Call Center Solutions can be classified into 3 types:

• On-Premise
• Hosted
• Cloud

Although the main goal of each of these call center solutions are same i.e. connecting a company to its customers but there are some differences which you should be aware of before choosing which is best for your company.

On-Premise Call Center Solutions

Before the advent of cloud call center solutions most of the call centers were hosted “on premise” or on local servers stored within the call center premises. These on premise call center solutions offers greater control and security as the servers are managed and supervised in house. But these on premise call center solutions have number of disadvantages over its recent rivals. Therefore many of the companies are avoiding these types of solutions or are making switch to other latest offering. As all the data and servers are stored in one centralized location hence it creates a single point of failure. Also on premise solutions are also vulnerable to interruptions and downtime. Their deployment also needs large initial investments and call centers also face problem while scale up and down.

Hosted Call Center Solutions

Hosted Solutions are also referred to as cloud solutions because they are housed not in the business premise’s site rather hosted at different location. Hosted call center solutions reduce the data center management cost and other business costs. Hosted solutions allows companies to spend less time on managing servers, doing their maintenance and upgrading them and they can focus more on their core business.

Hosted Call Center Solutions also tend to save their servers in one centralized location hence vulnerable to interruptions and downtime,

Cloud based Call Center Solutions

IQ Telecom offers Cloud Call Center Solutions which are flexible, scalable, and reliable and have ability to save lots of cost in your company. Recently Cloud based Call Center Solutions have been picked up and deployed in so many call center as they also eliminate the requirement for large initial investment and also supports business continuity. They allow call centers to scale as quickly as the need arises. Cloud Call Center Solutions distribute the work across multiple data centers thus creating a more reliable and fault tolerant systems for the modern day call centers.