Business-oriented Call Center Solutions and Advanced Cloud-based Call Center Software

• Auto Dialers
  An automated dialing system is a very beneficial asset for companies that need to upgrade their productivity to higher levels. These dialers are comprised of automated call distribution and contact management procedures. Employees can easily manipulate list according to the customers’ priority. They will be able to handle more volume of calls efficiently without manual efforts.
• Voice Broadcasting
  This application of call center software enables calling companies to reach a wide range of target audiences with superior voice quality. In order to promote an offer or drive more customers towards the business, this application is very beneficial and useful option. It will increase the chances of getting higher number of sales.
• Interactive Voice Response
  IVR systems are also automated communication systems which offer pre-recorded messages to callers who are looking for support services. Employees can store their messages as options to make customer interaction better. Call center companies utilize these systems to manage large volume of calls efficiently while making sure that no call is missed.
• Contact Center Suite
  A contact center solution is comprised of internal as well as external communication assets of the company. These solutions offer flexibility for both inbound and outbound campaigns with best voice and connection quality. Using SIP, VoIP and cloud technologies, these systems can become a game-changing asset for calling businesses.

Key Highlights of our Call Center Services

• Predictive Auto Dialing

  Predictive dialers are more superior automated systems which help to lower the opportunities of missing calls from customers. It predicts busy lines and transfer calls to available agents. This makes call distribution more efficient without compromising signal strength and quality.

• Integrated Calling Features

  There are a variety of calling features which are being utilized by call centers to upgrade their performance and productivity. Here is the list of common features which should be included in every solution:

  • Call Forwarding and routing
  • High definition conferencing (video and voice)
  • Instant messaging and voicemail
  • CRM (customer relation management) integrations
  • Automated call distribution (ACD)
  • Remote access with user authorization
  • Database management system
  • Cloud integration

Among top communication solutions, cloud based call center software is another great asset for companies that are looking to strengthen their business interactions. So, if you are looking for a reliable service provider then contact us anytime. We are always ready to help our valuable customers and clients.

An Overview of our Call Center Solutions Capabilities

• Cloud-based Management
  Our solutions are integrated with cloud features so that agents can handle multitasking easily with efficient data management. Whether you are using inbound call center solutions or outbound systems, these essential features of cloud technology can bring great productivity.
• Automated Dialing
  Call centers will experience great calling efficiency by using our reliable and high-quality automated dialing systems. They are integrated with latest calling features like call forwarding, call routing and high definition conferencing.
• Automatic Call Distribution (ACD)
  Without any manual efforts, our call center systems are integrated with automated calls distribution. It analyzes agents’ idleness and then assign calls accordingly.
• Predictive Dialing
  Predictive dialing makes sure that call are handled intelligently, taking the advantage of latest calling features. This type of dialing allows agents to manage their outbound campaigns more effectively and productively.
• Multi-Channel Communication
  From call conferencing, instant messaging, group interactions and voice chats to software integrations, our outbound call center solutions are prone to flexible multi-channel communication services.
• Experience Stability
  Without any interruption in the connectivity, our solutions are capable to serve you 24/7 communication with great stability.
• Instant Chatting Option
  Using just a flexible user interface, agents can utilize audio and video chat features with their customers and other employees of the departments.
• Omni – channel
  Callers can adopt same format of interaction through all the channels of communication, without requiring any assistance.
• Toll-Free Services
  With the implementation of toll free services, both callers and agents will enjoy unlimited calling without any charge.
• Socially Upgraded
  Our calling systems are upgraded with social buttons to implement several other campaigns that can enhance the productivity of their business.
• CRM Tools Integration
  Agents can utilize latest business tools to upgrade their productivity after the integration of CRM software with call centers systems.

How We Are Different?

• Advanced Customer Experience
  Whether you use our cloud-based call center solutions or outbound systems, you will provide unique experience to the calling customers through high-quality interactions.
• Maximum Agent Productivity
  With the help of latest call management features and advanced integrations of CRM tools, these systems offer better productivity of agents and employees of the call centers.
• Improved Leads and Sales Generation
  Our call center solutions are optimized with latest features to upgrade the performance of the companies and improve their lead generations and sales hastening operations.
• Business-Oriented Tools
  Our focus is majorly on increasing the productivity and performance of businesses, so we offer advanced tools that can bring benefits to the organization.
• Budget-friendly Services
  From installation and deployment to servicing and maintenance, we are always available 24/7 to offer our core services with true professionalism, at minimized costs.